Error message states Windows Has Detected a Hard Disk Problem AGAIN! Screen Shot

[Guest]

[roger]

Although I am being repetitious, SpinRite 6 checks disks best.

http://www.grc.com/default.htm

[BossHogg]

  Spoke too soon

The dreaded error message is back. It also no sometimes boots up to a non responsive explorer shell, which reports that the Login process failed to create a security session or somethign similar.

Google results on this indicate it is a SMART error during vista boot.

Doesn't happen every time.

Have logged it with OQO, lets see how Dennis's guys respond. Hopefully with a simply reset utility. I don't want to loose the unjit again for another week.

[rotorway]

I checked the "do not show this message again" box and have not seen it return in 6 weeks now. So far I have not seen any ill effects from ignoring it. I made a hard drive image, but from some of the comments on oqotalk I wonder if its even possible to restore that image....
Living on the edge........

[vjoey]

Have you reviewed what software you have installed?  Any of them interact with the disk controller, or filter IO, such as anti virus software, anti spyware/root kit revealers, disk performance monitors?

I didn't see it in the thread, with your second drive, was it reinstalled from scratch, or was it a copy of the original disk?

[mwoodnett]

Hi,

Can anyone offer up a solution to this HDD error problem? I am on my 4th OQO now and three of them have this same error message. The current unit is the best so far but still I get this error. I will not put up with this issue as these units are not cheap. I feel that if I cant get a resolution to this issue I will get a refund and move away from OQO.

Help desperately needed.

Mwoodnett

[DocP]

Am not a computer whiz :-) and I get the same lousy message.
Somewhere in this thread one of our members received a reply from OqO support asking them to use a Samsung HDD utility.
Samsungs web site specifically states that a large number of 'intact' disks are being send back based on such wrong misdiagnosis /finnicky error displays. They refer to using two disk checking utilities booting into DOS
I tried with a 'bootable CD ...not much luck . Someone was mentioning a bootable flash drive.
Here's the link to the utilities...if someone succeeds kindly guide us through the process step by step.:
http://www.oqotalk.com/index.php/topic,2029.0.html

[roger]

Am not a computer whiz :-) and I get the same lousy message.
Somewhere in this thread one of our members received a reply from OqO support asking them to use a Samsung HDD utility.
 

Here is the full reply I got

Spinrite 6 got rid of the problem for me - see my post below - my drive is a Hitachi HTC426060G8CE00 ATA device - I don't know if Samsung make it - I did not take OQO advice - hope this helps.


reference number   
071204-000146
 
  product   
OQO model 02
  OQO model 02
 
  category   
technical support
  Core Unit / Subsystem Issues
 
  date created   
12/04/2007 07:52 PM
 
  last updated   
12/11/2007 12:13 AM
 
  date closed   
12/11/2007 12:13 AM
 
  status   
Solved
 
  computer S/N   
00627230115
 
  FA   
no
 

   print question       Windows detected a hard disk problem - m02 sn 00627230115 SKU-1030110-US
 
  discussion thread
 Response (John Scigliano) 12/05/2007 02:58 PM 
Dear John:

If the Hard Disk error message says "Windows detected a hard disk problem", there is really nothing wrong with the drive and we have a potential fix for you.  Please let us know if this applies to you and if so here are some pertinent details:

Root Cause:
The reason this is happening is that the drive was erroneously reporting errors during the factory test process.  This, in turn, resulted in artificially high error reporting, which tripped Vista's SMART threshold.  After extensive consulting with Samsung, we have established there there is no damage being done to the drive, and no impact on drive functionality or reliability.  In short, the
drive is fine and you have no cause for concern.  The "short term fix" listed below simply resets the SMART log to initial Samsung factory default settings. 

Fix, Long Term (pending):
The long-term fix will be to recalibrate HD error reporting tolerances.  This will be done with a firmware patch release; we don't have an ETA yet, but are working toward long term resolution as quickly as possible

Fix, Short Term:
The short term fix is to reset the SMART log. 

There are 3 simple steps to doing this:

A.  Create DOS bootable media.
B.  Copy the attached Samsung utility onto it (as attached).
C.  Run a batch file from the DOS environment.

Detailed Instructions:

1. Creating the boot-to-DOS media
    a) You can use any bootable media you like (USB drive, CD/DVD rom, or floppy), but we recommend USB key for reliability and convenience.
    b) How to create a bootable USB key - See http://www.bay-wolf.com/usbmemstick.htm
    c) Copy the 3 files in hutil204.zip (attached, make sure to unzip first) onto your  bootable USB key (or other bootable media); we recommend you put them all in the top/root directory (it's easiest if you do not put them into a subfolder)

2. Configure your OQO to boot  to that USB key you have chosen (Insert the USB key into the USB port now)
    a) Reboot your OQO to BIOS by hitting FN-DELETE repeatedly (Tip:  you can hit the FN key twice, so that you get a steady green light, and then repeatedly hit the DELETE KEY) until you get the blue BIOS screen; if you hit the Windows splash screen you've gone to far!  Reboot and try again.
    b) BIOS > Boot Configuration
    c) In DRIVE ASSIGNMENT ORDER, go to Drive D and choose 'USB Hard Drive'
    d) In BOOT ORDER > Boot 1st, choose Drive D:
    e) ESC to main menu
    d) Write to CMOS and Exit
    e) Save changes and exit:  Yes
    f) The oqo will Boot to the USB Key/Media

3. As you are rebooting, Execute the utility
    a) Assuming you have copied the 3 files to the top-level (root) directory on your USB drive, simply type 'smart.bat' and hit enter
    b) If successful, you will see the text "SMART information was initialized.  SMART operation was disabled."

4. Remember to reset your BIOS to boot to your C: drive!

Let us know if this applies to you and if so that this fix solved the problem.

If you need further assistance please reply to this email or contact our Technical Support / Customer Service department toll free at 877 676-6688.  Our Pacific Time hours of operation are Mon-Fri 6:00 AM to 6:00 PM, Sat 8:00 AM to 4:00 PM. 

Thank you for your interest in OQO!

John
OQO Technical Support
support@oqo.com
http://www.oqo.com
 
 customer (John Face) 12/04/2007 07:52 PM 
After reloading Vista Ultimate, Paragon Drive Backup and both CDs of Office 2007 I have a warning message about my OQO hard drive 'reporting failure' advising back-up and 'contact contact computer manufacturer to determine if you need to repair or replace the disk'.
Called eXpansys Australia 1440 local time Wednesday to be advised by recorded message too busy, send email.
What do I do ? Questioning you easier and considered more likely to elicit a sensible reply.
 
 auto-response 12/04/2007 07:52 PM 
Title: Windows Vista FAQs
Link: http://support-intl.oqo.com/cgi-bin/oqo_e2.cfg/php/enduser/popup_adp.php?p_faqid=906&p_created=1189794226

Title: Solid State Drive (SSD) FAQs for international customers
Link: http://support-intl.oqo.com/cgi-bin/oqo_e2.cfg/php/enduser/popup_adp.php?p_faqid=985&p_created=1190228904

Title: Comparison of Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business and Windows Vista Ultimate
Link: http://support-intl.oqo.com/cgi-bin/oqo_e2.cfg/php/enduser/popup_adp.php?p_faqid=562&p_created=1170963990

Title: Unpowered USB device does not work or works intermittently with model e2
Link: http://support-intl.oqo.com/cgi-bin/oqo_e2.cfg/php/enduser/popup_adp.php?p_faqid=995&p_created=1190237852
 
 
  contact information
  jrface@bigpond.net.au
 

[FDPC]

Hello,

can i have the files attached?
Because, i had download the support files on the samsung site web. But i've never see: "SMART information was initialized.  SMART operation was disabled."

Maybe i haven't the good files.

Thx.

PS: sorry for my bad english.

[roger]

..can i have the files attached? ...

A check of my email on 4 December last shows OQO staff never attached file hutil204.zip so I can't send a copy to you at present. I have asked for a copy and will send it to you if and when received.