Cant connect to Verizon Broadband

[Guest]

[harsaphes]

I have tried for hours to connect to verizon. I had OqO customer service walk me through everything.  Everything works fine and i connect and then i get a screen that says

Order Pending.....your order has not completed, please contact customer service at 800 786 8419

The problem is thats a non working number!...kinda funny, but not really.

any ideas?
thanks

[harsaphes]

well i dont want to rant about how i left Verizon Wireless years ago because of their customer service....but...here i am with my first call in to them about not being able to connect and the person has NO clue about anything.

Basicly i was told order pending means the system hasnt updated itself yet..theirs not mine..and that happens in the morning..now, my time.  I explained this order was placed yesterday.  They were unable to find any information about my order, even by giving them the phone number i was assigned.  Basicly she said call back....lol. Oh well.

[harsaphes]

i have now been on the phone 2 hours and no help i had to finally hang up because my cell battery was gone.  so much for Verizon.

[harsaphes]

ok  oqo support has been trying to help me  they had install the new verizon access manager but not i get a error 2000  not detecting the modem.......ideas fromu guys    any one eles get this message?

[pureinstinct93]

Could be that your modem cable/connector is loose and is not making full contact.

[harsaphes]

well yes maybe, but two min. befor customer service (oqo) had me uninstall and install the new Verizon software it worked, so i dont think thats it.