gloria
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« Reply #45 on: June 03, 2009, 07:46:02 PM » |
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i haven't heard anything either from the repair center since february 2009
my RAM # R10489
should we have any hope? i have been advised that if the company has declared bankruptcy, i should file a claim as a creditor with the attorney general office of the state in which the company had run its business... has anybody done this?
gloria
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Mike-B
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Posts: 18
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« Reply #46 on: June 03, 2009, 11:37:20 PM » |
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For all those who don't know where their RMA'd machines are try: Teleplan Services Texas Inc. 2800 W. Story Road Dallas-Irving, Texas 75038 Tel: +1 972 594 3400 Fax: +1 972 594 3535 Contact: Cherie Brinkerhoff E Mail: Cherie.Brinkerhoff@teleplan.comGloria, I suggest you e-mail Teleplan with your RMA and Serial number. Good luck and let us know how you get on. Mike |
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« Last Edit: June 05, 2009, 11:13:45 PM by Mike-B »
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HPClean
Newbie
Posts: 33
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« Reply #47 on: June 05, 2009, 02:00:34 PM » |
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Thankls for your reply Mike, i try to email her Hope she can find my unit  |
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Trevor
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« Reply #48 on: June 05, 2009, 04:46:37 PM » |
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I can't get through on that email address.
My email is rejected by their spam filter.
Anyone else had that problem?
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OQO E2 HSDPA 1.6GHz 1Gb 64Gb SSD Double Capacity Battery Mainboard Revision C Vista Business SP2
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tomatos666
Newbie
Posts: 29
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« Reply #49 on: June 11, 2009, 03:58:20 AM » |
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I did get a reply that they have my OQO but now with no one replied to my emails?
Has somebody the same problem?
Greeting
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Bungee
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« Reply #50 on: June 11, 2009, 09:49:28 PM » |
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I got through but no reply. I think my OQO is with them too since OQO supposedly shipped back all unrepaired units from their (previous) SF office. What the heck is going on here? Are they holding onto my OQO as hostage or something? It's seriously unreal.
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http://oqoasis.com/OQO e2, 1.5GHz*, 32GB SSD, XP Tablet (*downgrade) OQO 02, 1.5GHz, 60GB HD, Vista Business
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HPClean
Newbie
Posts: 33
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« Reply #51 on: June 14, 2009, 02:52:25 AM » |
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I have no reply from Cherie Brinkerhoff at teleplan.com I think i have defintively lost my oQo e2 |
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tomatos666
Newbie
Posts: 29
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« Reply #52 on: June 19, 2009, 11:58:17 AM » |
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Hello, I have news! On Monday I have receive a email from Teleplan that they have sent my OQO. I thought to myself but as long as I do not think in my hands I do not think Today is a package arrived. My OQO!  I can not believe it. The display was repaired. Could my OQO but not yet tested. I have the battery and the powersupply not here. But tomorow i can test the OQO! |
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Trevor
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« Reply #53 on: June 19, 2009, 03:47:05 PM » |
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I've recently expressed to Teleplan, in no uncertain terms (you would expect no less of me) my displeasure at their action in this mess, in holding our OQOs ransom.
I've emailed Cherie whatsherface on several occasions. Made a bit of a nuisance of myself I daresay.
I reckon that Teleplan has realised that they cannot get out of repairing units accepted for warranty repair before OQO folded and decided to bite the bullet and take their place in the creditors queue.
Hopefully we should all get our units back repaired shortly.
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OQO E2 HSDPA 1.6GHz 1Gb 64Gb SSD Double Capacity Battery Mainboard Revision C Vista Business SP2
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Bungee
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« Reply #54 on: June 19, 2009, 05:46:03 PM » |
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Finally got a response from Norbert of Teleplan and my out-of-warranty repair is under way. Not sure whether it's Dynamism who got through to them to my e-mails to Cherie. Norbert "Bert" Tummings Customer Support Desk 1-800-328-1486 972-594-3538 "It's not our circumstances that steal our joy; it's our attitude during our circumstances" Teleplan Services Texas Inc. Dallas-Irving http://www.teleplan.com |
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http://oqoasis.com/OQO e2, 1.5GHz*, 32GB SSD, XP Tablet (*downgrade) OQO 02, 1.5GHz, 60GB HD, Vista Business
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toddlamp
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« Reply #55 on: June 25, 2009, 10:57:52 AM » |
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I've recently expressed to Teleplan, in no uncertain terms (you would expect no less of me) my displeasure at their action in this mess, in holding our OQOs ransom.
I've emailed Cherie whatsherface on several occasions. Made a bit of a nuisance of myself I daresay.
I reckon that Teleplan has realised that they cannot get out of repairing units accepted for warranty repair before OQO folded and decided to bite the bullet and take their place in the creditors queue.
Hopefully we should all get our units back repaired shortly.
Does that mean that they're repairing your unit free of cost? If so that's great! |
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Model 02 BEST/1.6/120GB/XP Tablet/Sprint EV-DO
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Trevor
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« Reply #56 on: June 26, 2009, 01:41:26 PM » |
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Yes - they have confirmed that they will repair the unit under warranty as long as Warrantech confirm that they will cover (ie pay for) the repair. I've thus turned my attention to Warrantech. Anyone had any dealings with them? Got any email address that work rather than the pool ' info@warrantech.com'? |
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OQO E2 HSDPA 1.6GHz 1Gb 64Gb SSD Double Capacity Battery Mainboard Revision C Vista Business SP2
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toddlamp
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« Reply #57 on: June 26, 2009, 02:18:33 PM » |
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Yes - they have confirmed that they will repair the unit under warranty as long as Warrantech confirm that they will cover (ie pay for) the repair. I've thus turned my attention to Warrantech. Anyone had any dealings with them? Got any email address that work rather than the pool ' info@warrantech.com'? Ah. Do you have an extended warranty? |
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Model 02 BEST/1.6/120GB/XP Tablet/Sprint EV-DO
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mcoqo
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« Reply #58 on: June 26, 2009, 08:01:53 PM » |
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Warrentech sends the check to Teleplan if you have a warranty. It worked fine for me.
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Model 02 Best 32SSD Vista Business
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HPClean
Newbie
Posts: 33
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« Reply #59 on: June 28, 2009, 08:15:34 AM » |
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I Just have an e-mail from Norbert. he found my oqo.Hope get it one day This Summer ! Thanks for the share
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